Refund policy

Return and Refund Policy

Thank you for shopping with Ayn Organics. We are committed to providing quality haircare products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy below.

1. Eligibility for Returns We accept returns under the following conditions:

  • Items must be unused, unopened, and in their original packaging.

  • Return requests must be initiated within 30 days of the purchase date.

  • Proof of purchase (e.g., receipt or order confirmation) must be provided.

2. Non-Returnable Items The following items are not eligible for return:

  • Opened or used products.

  • Products marked as "Sale."

  • Gift cards and promotional items.

3. Return Process To initiate a return:

  1. Contact our customer service team at [customer service email] with your order details and reason for the return.

  2. Once your return is approved, we will provide you with a return authorization and shipping instructions.

  3. Ship the item(s) back to us at the provided address. Customers are responsible for return shipping costs.

4. Refunds Refunds are processed under the following terms:

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

  • Shipping fees (if any) are non-refundable.

5. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [customer service email] with details and photos of the defect or damage.

6. Damaged or Defective Products If you receive a damaged or defective product, please notify us within 7 days of delivery. Provide photos of the damaged product and the packaging for a quicker resolution. We will offer a replacement or refund as appropriate.

7. Late or Missing Refunds If you haven’t received a refund yet:

  • Check your bank account again.

  • Contact your credit card company, as it may take some time before your refund is officially posted.

  • Contact your bank for further assistance.

  • If you’ve done all of the above and still have not received your refund, please contact us at [customer service email].

8. Contact Information For any questions or concerns regarding this policy, please contact us:

  • Email: aynorganics@gmail.com

  • Phone: 03422205797

Thank you for choosing Ayn Organics. Your satisfaction is our priority!